Returns & Exchanges

Not completely in love? You have 30 days for a full refund or exchange, with a free insured return label in the US. Resizing and repairs are covered too.

30-Day ReturnsFull refund or exchange within 30 days of delivery
Free US Return LabelPrepaid and fully insured, one per order
Free First ResizingWithin 30 days, shipping included

Start a Return

Fastest · Refunds

Return from your account

Pick the items, choose a reason and submit in under a minute. Your RMA and prepaid label follow by email.

  • Refund to your original payment method
  • Track your return status any time
  • No password needed — sign in with a one-time code
Sign in to start a return →

Use the email address from your order confirmation.

Exchanges · Resizing · Repairs

Send us a request

For a different size, metal or gemstone, a resizing, a repair, or if you checked out as a guest, tell us what you need and we will reply within one business day.

  • Exchange for another piece or size
  • Ring resizing and repair services
  • Damaged on arrival or quality concerns
Fill out the request form ↓

How It Works

Request

Start from your account or send the form below within 30 days of delivery.

Receive your RMA

We email a Return Merchandise Authorization number. Write it clearly on the outside of the box.

Ship it back

Use the prepaid, fully insured label we send. Pack in the original box with all certificates and a note with your order number.

Inspection & refund

Our Quality Assurance team inspects the piece. Refunds are issued within 2–4 business days and reach your bank in 8–12.

Request Form

For exchanges, resizing, repairs, guest orders or anything else. We reply within one business day with your RMA and next steps.

The address used at checkout.
From your order confirmation email.
Have photos of a damaged item? Send them in reply to our confirmation email.
Prefer to talk? support@gem-noir.com or +1 (702) 582-9175

The Essentials

The short version of our policy. Read the full Return, Exchange & Refund Policy.

Eligible for return

  • Unworn jewelry in its original condition, returned within 30 days of delivery
  • All certificates and documentation included — missing paperwork may be deducted from the refund
  • Packed in the original box or a sturdy alternative, RMA number written on the outside
  • Holiday orders placed Nov 1 – Dec 31 can be returned or exchanged until Jan 31

Not eligible

  • Jewelry that has been damaged, modified or worn
  • Custom or special-order pieces made to your specifications
  • Items repaired, resized or engraved by another jeweler
  • Orders placed with the NORETURN discount code — ring size exchanges are still allowed

International returns

  • Shipping and insurance both ways are the customer’s responsibility
  • Handle the shipping yourself, or request an insured one-way label from us
Insured label$60plus taxes, one way
Return shippingCustomerboth directions
Extra resizing$50plus taxes

Resizing & repairs

Your first ring resizing is free, including shipping, when requested within 30 days (holiday purchases until Jan 31). Repairs requested within the return period are free too, shipping included, one time.

Common Questions

How long do I have to return an item?
30 days from the day your order is delivered. Orders placed between November 1 and December 31 get extended returns and exchanges until January 31.
When will I receive my refund?
Refunds are processed within 2 to 4 business days after our Quality Assurance team inspects the returned piece, and are credited to your original payment method. Allow 8 to 12 business days for it to appear, depending on your bank or card issuer.
Do I need an RMA number?
Yes. Every return needs a Return Merchandise Authorization number written clearly on the outside of the box. Packages sent without an RMA, after the return period, or without proper packaging and insurance cannot be accepted.
Can I exchange for a different size or metal?
Yes. Use the request form above and tell us the size or piece you would like instead. Ring size exchanges are allowed even on NORETURN orders. Your first resizing within 30 days is free, including shipping.
I checked out as a guest. Can I still return?
Yes. You can sign in with the email address from your order using a one-time code, no password needed, or simply send the request form with your order number and we will take it from there.
What if my jewelry arrived damaged?
We are sorry. Choose “Damaged on arrival” in the request form and describe what happened. Reply to our confirmation email with a couple of photos and we will arrange a replacement or repair right away.
Where can I see the status of my return?
Sign in to your account and open the order. The return status updates from requested to approved, received and refunded, and we email you at each step.

Need a Hand?

Our team is here for you 24/7 — reach out any time.

Call +1 (702) 582-9175 Email Support Track Your Order