FAQ

1. Are your gemstones genuine?

Yes, all our gemstones are 100% genuine and carefully sourced. We provide details about the type, origin, and any treatments (if applicable) for complete transparency. Additionally, many of our pieces come with a Certificate of Authenticity for your peace of mind.

2. How do I care for gemstone jewelry?

Our jewelry is made in sterling silver, 14K gold and platinum. Sterling silver can tarnish over time, while gold and platinum only need occasional cleaning. All three are easy to care for:

• Keep your jewelry in a dry, airtight container when not in use.
• Avoid exposing it to harsh chemicals like perfumes, chlorine, or cleaning products.
• Clean it regularly with a soft, lint-free cloth or a silver polishing cloth.
  For gemstone jewelry, make sure to avoid abrasive cleaners and follow the care instructions for the specific stone.

3. Do you offer resizing for rings with gemstones?

Yes, we offer resizing services for many of our rings, in sterling silver, 14K gold and platinum. However, resizing options may depend on the design and gemstone setting. Contact our customer support team for assistance.

4. Can I customize a gemstone jewelry piece?

Absolutely! We offer customization options for many of our designs. You can choose your preferred gemstone, setting, or design to create a unique piece that reflects your style.

5. How can I be sure of the quality of your jewelry?

We are committed to providing high-quality jewelry. Our pieces are crafted to high standards in 925 sterling silver, 14K gold and platinum 950, and our sterling silver is stamped with the “925” hallmark for authenticity. Additionally, our gemstones are certified and undergo strict quality checks before being set into our jewelry.

6. What is your return and exchange policy?

We offer a hassle-free return and exchange policy for eligible items. If you’re not satisfied with your purchase, you can return or exchange it within 30 days of delivery, provided it is in its original condition. Please review our return policy for more details.

7. Do you provide a Certificate of Authenticity with your jewelry?

Yes, we provide a Certificate of Authenticity with most of our gemstone jewelry. This certificate verifies the quality and origin of both the gemstones and the metal used in your piece.

8. Do you ship internationally?

Yes, we ship our jewelry to many countries worldwide. Shipping costs and delivery times vary depending on your location. Please refer to our shipping policy or contact us for more information.

9. What payment methods do you accept?

We accept a wide range of payment options, including major credit cards, debit cards, and PayPal. Additional payment methods like installments or buy-now-pay-later services may also be available, depending on your location.

10. Are there warranties on your jewelry?

Yes, we offer warranties on our jewelry to cover manufacturing defects. Please check the warranty details provided with your purchase or reach out to us for more information.

11. How can I track my order?

Once your order is shipped, we’ll provide you with a tracking number via email. You can use this number to monitor the status of your delivery online.

12. What if the gemstone in my jewelry gets damaged?

If your gemstone is damaged, please contact us for repair services. We will assess the damage and guide you through the repair or replacement process.

13. How do I know my ring size?

We provide a detailed ring size guide on our website to help you determine your correct size. If you’re still unsure, you can contact our customer service team for further assistance.

14. Are your gemstones ethically sourced?

We are committed to ethical practices and ensure that all our gemstones are sourced responsibly. We work with trusted suppliers who adhere to ethical mining and trade standards.

15. What is your policy for custom orders?

Custom orders may take additional time to create, depending on the design complexity. Once your custom piece is finalized, we’ll provide you with an estimated timeline and keep you updated throughout the process. Because each custom piece is made to your exact requirements, custom orders cannot be returned or refunded.

16. Do you offer discounts or promotions?

We frequently offer discounts, seasonal sales, and special promotions. Sign up for our newsletter to stay updated on the latest deals and offers.

17. How can I contact customer support?

You can reach our customer support team via email, phone, or live chat.